CLAIM
your claim.
step by step.
Prolink can assist you throughout your claim and all repair and restoration works. IProlink is working throughout Scotland in conjunction with with the UK’s wide range of insurance companies to provide customers with THE complete insurance repair service.
insurer appointed
Once your insurance company has appointed Prolink we will handle the claim and do everything on their behalf:
- Inspect and photograph all damage
- Verify the cause of any damage
- Validate the claim
- Prepare a schedule of works to be completed
- Carry out all repair work
survey and assess
Our surveyor will visit the property at a suitable time to inspect and record all damage. After the inspection, we will advise if your claim has been either:
- Validated: your claim has been approved and your insurance will cover the cost of any repairs minus any excess
- Repudiated: any damage occurred is not covered under policy
- Partially repudiated: only some damage has been validated and the insurer will cover the cost of a portion of the repair minus any excess
- Referred: the surveyor is unable to provide a decision on site and has to refer the claim back to the insurer pending approval
the scope of work
Our surveyor will detail a scope of work. You will be asked to authorise and sign this and leave with a copy. At this point you can pay any applicable excess to the surveyor, or, a payment request will be supplied. If any aspect of the scope is not clear, please contact us and our team will be able to discuss this with you before continuing.
material goods
The surveyor will provide with you a like-for-like replacement option: for example wallpaper, flooring, tiles etc. If you desire to replace with a more expensive alternative, you will need to pay the additional expense prior to commencement of works. If we request you to choose any other materials such as paint colours, wallpaper, etc., we would ask you to let us know as soon as you can to so that we can procure new materials. Supply and manufacturing issues may sometime mean a like for like replacement is no longer possible. In this instance, we would liaise with the insurer and advise on what would be possible within the realms of the policy cover.
repair process
Our team will be in touch once any excess payment has been made to arrange a date commence works. Once we a date for repairs is made, we will ensure that the work is carried out when and as planned. Assistance can be arranged for the elderly or disabled to help remove any on site goods and items that need to be removed from the site in order to clear space for the commencement of works.
customer first
We vouch to complete the works to the highest standard and leave the site clean and tidy. We do our very best to provide a great customer experience and love to hear feedback that the job has been completed to your utmost satisfaction and that your customer experience has met and exceeded your expectations.