CLAIM
your claim.
step by step.
Prolink can assist you throughout your claim and all repair and restoration works. Prolink is working throughout Scotland in conjunction with the UK’s wide range of insurance companies to provide customers with THE complete insurance repair service.
insurer appointed
Once your insurance company has appointed Prolink to carry out the works, our team will manage every stage of the repair and reinstatement process.
This includes:
- Inspecting and documenting all visible damage
- Assessing the likely cause of damage (where required for repair purposes)
- Preparing a detailed schedule of repair works
- Coordinating all necessary trades
- Carrying out all repair and restoration work to a high standard
survey and assess
Our surveyor will visit your property at a convenient time to inspect and document any visible damage.
Following the inspection, we will provide a detailed report outlining the condition of the property and the repair works required. This information can be used as part of your insurance process, with any decisions regarding cover or approval made by your insurer.
Insurance outcomes may typically include:
- Approved – where the insurer agrees to cover the cost of repairs, subject to any policy excess
- Not covered – where the damage falls outside the terms of the policy
- Partially approved – where only part of the damage is covered
- Referred – where further review or information is required before a decision is made
the scope of work
Our surveyor will prepare a detailed scope of works outlining the required repairs. You will be asked to review and approve this, and a copy will be provided for your records.
At this stage, any applicable excess may be payable, either directly to the surveyor or via a payment request issued to you.
If any part of the scope is unclear, our team will be happy to explain the details and answer any questions before any work proceeds.
material goods
The surveyor will provide a like-for-like replacement specification for items such as wallpaper, flooring, tiles, and similar finishes.
If you choose to upgrade to a higher specification, any additional cost would need to be agreed and paid prior to the commencement of works.
Where selections are required (such as paint colours, finishes, or materials), we ask that these are confirmed as soon as possible to avoid delays in ordering and scheduling.
In some cases, supply or manufacturing limitations may mean an exact like-for-like replacement is not available. Where this happens, we will outline suitable alternatives and provide the necessary information to support the approval of replacement materials within the terms of the policy.
repair process
Our team will be in touch once any excess payment has been received to arrange a suitable date for the works to commence. Once a schedule has been agreed, we will ensure all repairs are carried out as planned and within the agreed timeframe.
Where required, we can arrange additional assistance for elderly or vulnerable customers to help with moving items and preparing the property ahead of the works.
customer first
We are committed to completing all works to a high standard, ensuring your property is left clean, safe, and tidy on completion.
We take pride in delivering a positive customer experience and always welcome feedback. Our aim is to ensure you are fully satisfied with both the quality of the work and the service you receive throughout.